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Key Technology (China) Limited offers the comfortable daily customer service, professional technical support, and reliable after service etc.
We try our best to supply the super quality products with reasonable price and quick delivery to all of our customers in the
global markets, and all the products can be only delivered after 100% inspection.
Key Technology (China) Limited only offer the following Warranty Repair and Services except those authorized formal documents in written form. Any other warranty repair and services in non-written form is regarded as unauthorized warranty by Key Technology (China) Limited., to which Key-Tek is under NO obligation. Remark: Hereinafter Key-Tek refers to Key Technology (China) Limited.
1. Key-Tek offers free replacements for complete products or parts within 90 days:
a. Hardware damage during shipment.
b. Hardware damage under normal using according to standard operation criterion of Key-Tek.
c. Other defects authorized by Key-Tek.
a. Model No. P.O. No. PI No. , Shipment date etc.
b. Provide a detailed description of any defects and cause, including a literal description and picture illustrations.
c. The Original Key-Tek packaging if possible.
C. Key-Tek may refuse to replace the product for any of the following reasons:
a. Without intact Key-Tek label, or serial number has been removed or defaced, or SN cannot be clearly identified from purchaser.
b. Any illegal disassembling, repairing, refitting etc .such as if the products are maintained or modified by any maintainer unauthorized by Key-Tek.
c. If the products are maintained or modified by any maintainer unauthorized by Key-Tek.
d. Any defects that resulted from improper storage or unsuitable working environment.
e. Damage or loss of Key-Tek products because of natural disaster (such as earthquake, fire or flood) or other external causes, social unrest or governmental polices etc.
f. The product or part that has been modified to alter functionality or capability without the written permission of Key-tek.
g. Any lack of components, components damage from purchaser.
KeyTek's responsibility for product defects is limited to repair or replacements service as determined by key-tek in it sole discretion, key-tek is not responsible for direct, special, incidental or consequential damages resulting from any breach of warranty or condition.
2. Replacement Flow:
a. Apply for a valid RMA number from Key-Tek.
b. KeyTek will checks up whether the product is qualifies for a replacement and will responds within one working day via fax or e-mail. (This response is not the final one. If the returned products do not qualify for replacement, Key-Tek has the right not to replace them and the products will be returned to the customer or disposed of under negotiation.)
c. Purchaser should send the defective products, with the original packaging to Key-Tek after obtaining the valid RMA number. Purchaser prepays the freight charge from its local city to ShenZhen, P.R.China.
d. Within 1 week after the receipt of the returned products, Key-Tek will send the replacements to the purchaser. Key-Tek will prepay the freight charge from ShenZhen to purchaser's local city.
3. Relative Explanation:
a. KeyTek will send the returned products without intact label or components back to the address of the purchaser.
b. Purchaser may help KeyTek to find out and diagnose the problem and learn more about the installation local.
c. KeyTek recommends that you return products by reputable freight forwarders in order to avoid damage or loss during shipment.
d. Key-Tek is NOT responsible for any damage or loss of products during shipment.
f. During the warranty replacement period, Key-Tek reserves the ownership of the defective components after replacement.
Contact Person: Mr. Henry Chen
Tel: 0086 755 89239859